Shipping policy

Shipping Policy

At Cellar & Ash, each order is carefully packed with attention to detail so your fragrance products arrive safely and beautifully. Please review our shipping policy before placing your order.

Processing Time

Ready-to-ship orders are typically processed within 3-5 business days, excluding weekends and holidays.

During major launches, sales, seasonal releases, holidays, or high-volume order periods, additional processing time may be needed. Processing time refers to the time it takes for your order to be prepared, packed, and handed over to the carrier. Shipping transit time begins once the carrier has received your package.

Domestic Shipping

We currently ship within the United States, Puerto Rico, and U.S. territories.

Free shipping is available on qualifying U.S. orders of $69 or more after discounts and before applicable taxes.

Once your order has been processed, you will receive tracking information by email. Please allow up to 48 hours for tracking updates to appear once the carrier has received your package.

Shipping Rates

Shipping rates are calculated and displayed at checkout unless a free shipping promotion or qualifying discounted/free shipping threshold applies.

Shipping charges are non-refundable once an order has shipped.

Warm Weather Shipping

Because candles, wax melts, and other wax-based products are sensitive to heat, we take extra care during warmer months. When temperatures are high, orders may be packed with additional protective materials such as thermal wrap or cold packs when appropriate.

To help reduce the amount of time your package spends sitting in transit over a weekend, we may hold warm-weather orders to ship on Monday or Tuesday for faster post office processing and a smoother delivery experience.

Please bring your package indoors as soon as possible after delivery, especially during warm weather. Cellar & Ash is not responsible for melting, softening, or heat-related damage once a package has been marked delivered.

International Shipping

We are not offering international shipping at this time.

Order Changes and Cancellations

If you need to update your shipping address, change items, or cancel an order, please contact us as soon as possible.

We may be able to make changes if your order has not yet been processed or assigned tracking. Once an order has been processed, packed, assigned tracking, or handed over to the carrier, we are unable to reroute, modify, or cancel it.

Incorrect Shipping Addresses

Please make sure your shipping address is correct before completing your order. Cellar & Ash is not responsible for packages shipped to an incorrect address entered at checkout.

If a package is returned to us due to an incorrect address, refusal, or failure to claim, original shipping charges are non-refundable. Reshipping fees may apply if the order is eligible to be shipped again.

Lost or Delayed Packages

Once a package has been handed over to the carrier, tracking updates and delivery timing are managed by the carrier.

If your tracking has not updated or your package appears delayed, please allow additional time and contact the carrier directly for the most current information.

Cellar & Ash is not responsible for delays caused by weather, carrier disruptions, incorrect addresses, holidays, customs processing, or other circumstances outside of our control.

Marked Delivered Packages

If your package is marked delivered but you have not received it, please check around your delivery area, mailbox, parcel locker, front desk, leasing office, or with neighbors before contacting us.

Once a package is marked delivered by the carrier, Cellar & Ash is not responsible for lost, stolen, misplaced, or unattended packages.